Creating a Panel

From the dashboard sidebar, go to Support Inbox Panel. You'll see any existing support panels listed as compact preview cards. Click Create Support Panel in the top-right corner to launch the wizard.

The first step of the wizard offers four starting points. Each preset pre-fills the title, description, color, and buttons; you can customize everything afterwards.

• General Support — A catch-all inbox for player questions, bug reports, and feedback
• Simple — A single-button panel for servers that only need one case type
• Gaming Community — Pre-built categories for Bug Reports, Player Reports, and Appeals
• Start from Scratch — A blank canvas, you configure every field yourself

Open the Channel dropdown and select the Discord channel the panel will be posted to. This is required and cannot be left empty. Most servers create a dedicated #support or #open-a-case channel so users always know where to find it.

Enter a clear title for the embed (e.g., "Support Inbox" or "Open a Case"). The title supports up to 256 characters, but keep it short for best results. A live character counter helps you stay within the limit.

The accent color appears as the left-side bar on the Discord embed. You can choose a color three ways:

• Click any of the preset swatches: Discord, Success, Warning, Danger, Blue, Purple, Orange, Teal
• Open the color picker for a custom shade
• Paste a hex code directly (e.g., #5865f2)

The default is Discord blue (#5865f2).

The intro text is the main body of the embed. Use it to explain what the inbox is for, what users should include in a case, and who will respond. Discord markdown is supported, and the formatting toolbar above the textarea adds bold, italic, and links in a click.

Sections break up long descriptions into labeled blocks. Each section has a heading and a body. Use them to list rules, response-time expectations, or what to include in different case types. You can add, remove, and drag-to-reorder sections.

Fields are Discord's native embed blocks. You can add up to 5 fields, and each can be toggled inline (side-by-side) or block-style (stacked full-width).

The author section puts a small name + icon above the embed title. Expand the Author toggle and fill in:

• Author Name — Short label displayed above the title
• Icon URL — A small image shown next to the author name

Free servers get the default footer Guild • Powered by Arkanis. Pro servers can set a fully custom footer.

Expand the Styling section to add visuals:

• Thumbnail URL — A small image shown in the top-right corner of the embed
• Image URL — A large image displayed below the description (great for banners)

Buttons are the primary way users open cases. Each button represents a category of case. Click Add Button to create one and fill in:

• Emoji — Displayed before the label (max 10 characters; Unicode or custom server emoji)
• Label — The button text (e.g., "Open Case", max 80 characters)
• Style — Button color: Blue, Gray, Green, or Red
• Appeal flag — Checkbox that marks this button as an appeal-type entry point (see the Appeal System guide)

Each button can open an intake form before the case channel is created. Forms collect structured info upfront so staff don't have to ask follow-up questions. Configure:

• Form Title — The modal title shown to the user
• Form Fields — Up to 5 fields per button. Each field has a Question label, Placeholder, a Required toggle, and a style (Short for one line or Long for multi-line)

The right side of the wizard shows a real-time Discord preview. Every change to the title, description, color, fields, author, images, or buttons updates the preview instantly. You can also use the raw JSON export or import to move configurations between servers.

Before posting, the wizard checks that you've filled in all required fields. A panel must have a channel, a title, and at least one button. The submit button stays disabled until all three are present.

Click Create Panel. The bot posts the embed and buttons to the channel you selected, and a toast confirms "Support panel created". The panel is immediately live: users can click buttons to open cases.