Support Inbox Panel
The Support Inbox Panel is the staff workspace for cases and case panels. It lives in the dashboard sidebar and has a Discord-side equivalent at /support panel. From here, staff build and edit the member-facing case panels they publish to channels and run actions against the cases that get opened.
Open Support Inbox Panel →
The staff control surface for cases. Use it from the dashboard, or run /support panel in Discord for the same surface inline. From here you build the case panels members actually click in their channels, and you run actions against every open case.
What is this?
A dashboard panel that lets staff build, edit, and operate the case system. From here you design the Discord-side panel embeds (title, description, buttons, optional form fields), publish them to a channel, and manage the cases that get opened against them. Each case lands as a private channel under the Support Inbox category.
Why you might want it
Members shouldn't need to DM staff or ping a busy support role for help. A panel embeds a fixed set of case types (Bug Report, Player Report, Ban Appeal, General Support, anything you want) into a Discord channel. One click opens a case channel with transcripts, claim, comment, and close already wired up. Staff get a single inbox; members get a clear front door.
How it appears in Discord
Staff with the panel_tickets capability can run /support panel in Discord to open the ephemeral staff panel below. This is the Discord-side equivalent of the dashboard panel. Every action you can take from the dashboard is also available here. Members never see this panel; only the staff member who ran the command does.
The published case panel that members actually click in their channel is a separate artifact built from Panel Management → Create Support Panel above (or from the dashboard). See Creating a Panel.
Where it lives in the dashboard
On the dashboard the Support Inbox Panel sits in the Panels section of the left sidebar, between Rule Enforcement Panel and Moderation Panel.
Build, edit, and operate case panels. Run case actions for any open case.
How to open this panel
Pick your server in the dashboard sidebar, then click Panels → Support Inbox Panel. The list view shows every panel you have published (or saved as draft) for this server, plus a panel of action buttons for the cases currently open.
Staff with the panel_tickets capability can run /support panel to open the inline action panel for cases. Members never run this command; they only interact with the panel embeds you have already published to a channel.
What you can do from here
Pick a channel, design the embed (title, description, color, footer), add one or more buttons, and publish. See Creating a Panel.
Change embed copy, add or remove buttons, edit form fields, or republish. See Editing Panels & Buttons.
Claim, comment, close, add participants, transfer to another case type. See Managing Cases.
Pick the parent category that case channels are created under, configure transcripts, and set staff notifications. See Support Inbox.
Per-button counters and configurable channel-name prefixes for new cases. See Case Naming.
Let banned members appeal with structured form responses, staff Approve / Reject / Pending decisions, and an audit trail. See Appeals.
Who can use this panel
Like every action in Arkanis, the Support Inbox Panel is capability-gated. Server owners decide which staff roles get which keys.
panel_tickets— unlocks the dashboard panel and the Discord/support panelcommand.tickets_manage— create, edit, and publish panel embeds and buttons.tickets_act— claim, comment on, and close cases as a staff member.
Members never need any of these. Members interact with case panels by clicking a button; opening a case requires no capability beyond being in your server.
See Roles & Permissions for how to assign capabilities to staff roles, and View as Role for previewing what a given role can do without changing your own access.