Contact

Talk to the team

Pick the channel that fits. Discord is fastest. Email is for anything formal, sensitive, or that needs a record.

Usually online
·~24h email response
·Safety issues prioritized
🌐
Please contact us in English

Our team replies in English only. This page is translated for convenience, but support, feature requests, and email replies are handled in English.

💬
FastestRecommended

Discord support server

Fastest route for most questions. Join the server, DM staff for private issues, or post in the public support channels for things everyone can learn from.

  • ✓ Real-time back-and-forth
  • ✓ Other community members often help too
  • ✓ See changelog + roadmap updates first
Open Discord server
✉️
Formal

Email

For anything that needs a paper trail. We respond within one business day.

support@arkanis.ggGeneral

Help · billing · bug reports · feature requests

trust@arkanis.gg⚡ Priority

Abuse · safety · security · law enforcement · DMCA

💡

Before you reach out

Helps us resolve faster
1

Please include

  • ✓Your Discord server ID and Arkanis tier (Free / Pro)
  • ✓A clear description of the issue or request
  • ✓Steps you've already tried
  • ✓Error messages or screenshots when relevant
  • ✓Approximate time the issue happened (UTC)
2

Try these first

  • →Docs — quick-start and feature guides
  • →/panel for panel-specific guides
  • →Roadmap — check if your feature is already planned
  • →Pricing — Free vs. Pro comparison
Response times
Discord
💬
A few hours
During active periods
support@
✉️
Within 1 business day
General inquiries
trust@
⚡
24h max for safety
Prioritized intake

Best-effort targets, not a contractual SLA. Outside business hours or during outages, response times may be longer. Business-tier customers will get dedicated support with formal SLAs when that tier launches.